

AliExpress, a subsidiary of the renowned Alibaba Group, revolutionized online shopping when it launched in 2010. Originating in China, AliExpress has become a global marketplace, connecting buyers around the world with a vast array of small and medium-sized businesses primarily based in China and other regions like Singapore.
Whether you're a buyer seeking unique products from around the world or a seller aiming to reach a global audience, AliExpress is your destination. And with the Track17 AliExpress tracking tool, staying updated on your orders is easier than ever.
Step 1: Access the AliExpress website.
Step 2: Navigate to the "My Orders" area, choose the specific order you're interested in, and click on the "Details" option.
Step 3: On the page that appears, you'll see the order's details. Locate the Tracking Number, copy it, and then paste it into the above form. After that, press the "Track Parcel" button.
Step 1: Get your tracking number, you can find it in the receipt, outer packing of the package or the email;
Step 2: Enter your AliExpress tracking number on the designated field above and click on track.
Step 3: View the tracking results.
To find your AliExpress tracking number and understand how it looks, follow these steps:
Remember, you cannot track a parcel using the AliExpress order number; the tracking number is necessary for tracking your shipment
Contact method | Information |
---|---|
Headquarters | Alibaba Co, Ltd, 969 West Wen Yi Road, Yu Hang District, Hangzhou 311121, China |
Phone number | (+86)571-8502-2088 (Aliexpress does not have a hotline per se) |
dispute@aliexpress.com or complaint@aliexpress.com |
AliExpress, a global e-commerce platform, connects buyers worldwide with products from small to medium-sized companies, primarily in China. The platform requires sellers to provide estimated delivery times for their products. Here’s a simplified overview of the shipping options and factors affecting delivery times:
AliExpress serves a wide range of destinations including the United States, Europe, Middle East, Russia, and North Africa, catering to a diverse global clientele.
When you place an order online, it goes through various stages before reaching you. Each stage has a specific status that helps you track the progress of your order. Understanding these statuses can give you a clearer idea of where your order is in the delivery process. Here's a breakdown of common order tracking statuses and their meanings:
Tracking Status | Status Description |
---|---|
Order Received | The seller has acknowledged the order. They will soon communicate with the buyer regarding shipping and tracking details. |
Awaiting Clarification | The buyer needs to provide additional details like the product link, quantity, and specific attributes (color, size) for the order to proceed. |
Order Unfulfillable | The product cannot be shipped internationally. |
Order Amount | The total cost, including both the product price and shipping fees, has been communicated to the buyer. |
Order in Progress | The buyer is in the process of finalizing the purchase. |
Purchased | The item has been bought and is awaiting dispatch at the warehouse. |
Order Packed | The product is prepared and ready for shipping. |
Order Consolidated | The product has been packaged into a single parcel. |
Order Invoice | The invoice for the order has been generated. |
Shipped | The order has been dispatched and is en route. |
Order Arrived | The order has reached its intended destination. |
Order Cancelled | The buyer has decided to cancel the order. |
Order Refunded | A refund process has been initiated by the seller for the order. |
Order Abandoned | There's no available information about the order, often due to lack of response or action. |
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For consumers: Use 17TRACK for easy tracking of your shipments. It makes reading and understanding tracking information a breeze. Besides, with the use of the 17TRACK APP,you can also be notified of your package status updates.
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17TRACK is being used by millions of users from 230+ countries. It offers tracking for over 2,617 carriers.
AliExpress orders from global marketplaces can be tracked on 17TRACK. For example: TikTok, Shopify, Amazon, Wish, AilExpress, etc.